Dear Customers,
Please find our Shipping and Return policy below. However, we just want to re- assure you that we are very customer friendly and deeply value our customer relationships and their happiness. We always strive to be accommodative of your requests to the best of our ability, something which our loyal and happy customer base is proof of!
In all cases of Returns & amp; Exchange, you have to drop us a mail at support@StitchMonkey.in or whatsapp us at 8882530174 mentioning the order number and the issue you are facing with the item delivered, within 24 hours of receiving the product. Pls note the below points :
The items must be unused, unworn, unwashed and undamaged.
Retain the original packaging by keeping the tags, labels if any, intact.
We arrange a reverse pickup of the product to be returned from your registered shipping address within India
Please note that the courier parties are third party in nature and may call only a limited number times for Reverse Pick Up and will also attempt a delivery twice. Kindly handover the package at one go to ensure non cancellation of Reverse Pick Up.
It takes 7-10 working days for the product to reach us back at the warehouse. So your patience is requested for the same.
The product received will be inspected for quality and if approved by the Quality Checking team, we will provide you with store credits worth the product value that can be used for a future purchase from the website or Exchange your product to the size desired by you.
Please note that the Gift Card/Exchange shall be issued only once we receive the package back at our warehouse. So your patience on the same is highly appreciated.
Eligible products can be returned within 7 days of product delivery. Eligibility of returns is clearly mentioned on the product page before you proceed to place your order.
Stitch Monkey does not offer a refund while we’ll process it through store credit.
We’ll add an amount equal to the product value to your ‘Stitch Monkey Account’. You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us.
Store Credit will be issued only after we receive back the product and validate the return.(Please read below section for complete information on Valid Returns).Store Credit shall be valid for 6 Months.
Please read item descriptions carefully, the sizes of products, the handling and care section, the wash/cleaning instructions before carrying out our purchase.
Please also know screens and monitors are calibrated differently and colors, while may be close, may not be 100% accurate
Our Return & amp; Exchange team shall call up the customer as soon as we receive the parcel and shall facilitate the exchange or Gift Card, as applicable.
Address : Stitch Monkey
E-75, 2 nd Floor.
Sector – 6
Noida. UP - 201301
Please note that a product can be exchanged only once.
Office hours are 10 AM to 6 PM IST (Indian Standard Time) Monday to Friday. We are closed on weekends, on bank holidays and any other public holidays as declared by the Government of India and by State of West Bengal.
CANCELLATION POLICY
www.stitchmonkey.in does not entertain any cancellations once the purchase has been made. Please review your cart in detail before placing the order.